We focus on increasing the quality of call-center interactions with your customers because it’s not just about lowering your costs – it’s more about excellence in service, performance, and reporting. We work for you, not the call centers.
Like mountain guides for climbers, we can guide you across waters to match your needs with outstanding centers on five continents. We eliminate risk-paralysis and other inertia based on lack of knowledge. We apply our knowledge so you succeed with outsourcing abroad.
With over 70 years of experience in this industry, we have structured a network of trustworthy and talented call centers around the world. Through this, we have developed and incorporated multilingual services in English, French, Spanish, Italian, and Mandarin.
We ensure that we find the right center in the right location, with the most relevant experience, infrastructure, and scale, to make your outsourced project the most successful it can be. Our highly motivated employee-centric team enables a cost-effective solution tailored to your specific business needs without any compromise on quality.
We identify, place, manage, and report on your call-center managed-calls, and deliver cost-effective and successful handling of your incoming calls.
You've heard about offshore call centers' quality, efficiency, and effectiveness but vast oceans separate you from them. Moreover, navigating the waters to find them is fraught with unexpected perils. So you cling closely to the shore for fear of the unknown. But knowing there are savings abroad keeps nagging at you. That's where we come in!
We can match your call center needs with the perfect call center abroad. Not too big, not too small! Not too technical or very technical. Not too friendly or very friendly. It all depends on your business style and culture.
We'll identify the right call center, place and manage your project, for a safe and painless transition to a center abroad. Why would you do this? For managed quality and savings!
The world has become and continues to evolve into a smaller universe with distant players providing specialized services. These players pass along the savings from economies-of-scale and couple these with the generally lower cost-of-living where they choose to locate. The world is becoming homogeneous; this means big savings for you, the "foreign" customer. We ensure those savings accrue to you.
Tell us what you want from a call center, or if you already have one, what that center does for you. We'll find and propose a better and lower-cost solution for your consideration.
Start entering some information on our inquiry form. We can flesh it out later with helpful questions to point us in the right direction for your unique solution.